Moréa

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FAQ

General Questions
  • What makes Moréa mattresses different? We are the makers. Unlike brands that outsource, we own our factory in Malaysia. By combining a decade of pocket spring expertise with a direct-to-consumer model, we deliver personalized luxury without the middleman markups.
  • Are Moréa mattresses suitable for all ages? Yes. Our range is engineered to support everyone from growing children to seniors. With different comfort profiles across our series, there is a Moréa designed for every body type and sleep style.
  • Where are Moréa mattresses made? Every Moréa is proudly designed and manufactured at our own facility in Malaysia, ensuring total control over craftsmanship and quality.
  • How do I choose the right Moréa mattress? It depends on your “Sleep Priority”:

Flexoll

For those who want Smart Essentials and easy, condo-friendly setup.

Velense

For those seeking Balanced Support and high-performance cooling.

Prestige

For the ultimate Enhanced Firmness Support & Hygienic Luxury featuring our TenSilv™ Anti-Bacterial tech.

  • What is a pocket spring system? It’s the engine of a great mattress. Instead of a single connected wire, each spring is individually wrapped to move independently. This means zero motion transfer—if your partner moves, you don’t.
  • How will my mattress be delivered? The delivery method depends on the mattress you choose.

    Some Moréa mattresses are compressed and rolled into a box for easier handling. Other mattresses are delivered at their full size.

    The delivery method, estimated timeframe and any applicable charges will be confirmed before delivery.
  • What should I do when my mattress arrives? For a compressed mattress:

    1. Place the rolled mattress on a suitable bed frame or foundation.
    2. Carefully remove the outer packaging.
    3. Allow the mattress to unfold and expand naturally.
    4. Allow approximately 24–48 hours for it to regain its intended shape.

    For a full-size mattress:

    Place the mattress on a suitable bed frame or foundation and remove its protective packaging. Follow the care instructions supplied with your mattress. Do not fold or compress a full-size mattress unless the product instructions specifically allow it.

  • Is mattress setup included?Setup arrangements may vary depending on the mattress type and delivery location.

    Please contact our support team before ordering if you require help moving the mattress into your room, positioning it on your bed frame or disposing of an existing mattress.
  • Do you deliver across Malaysia?Yes, Moréa delivers across Malaysia.

    Delivery availability, charges, estimated timeframes and setup options may vary according to your location and mattress type. The relevant arrangements will be confirmed before dispatch.
  • What payment methods do you accept? We offer flexible payment options to suit your preference:
    • Online Purchases: Our secure gateway (Xendit) accepts FPX (Online Banking), Credit/Debit Cards (Visa/Mastercard), and major E-Wallets (GrabPay, Touch ‘n Go, ShopeePay) as well as 0% installment plan.
    • At Showroom: We accept Cash, Credit/Debit Cards, DuitNow QR, and Direct Bank Transfers.
  • What does the 10-Year Warranty cover? We stand by our Top-Tier Craftsmanship. The 10-year prorated warranty covers manufacturing defects and structural sagging under normal use. Since we manufacture the springs ourselves,
    we know exactly how durable they are.
  • Can I try a Moréa mattress before buying?Yes. Visit either Moréa Mattress Gallery to experience our mattresses and compare the available comfort options before making your decision.

    Batu Pahat Showroom
    Mount Austin Showroom
  • How do I arrange a showroom visit?Contact us to confirm the current showroom access arrangement or request guided assistance

    WhatsApp or call: +60 12-675 0818
    Email: support@morea.com.my

  • Can someone help me choose a mattress?Yes. Our team can explain the available comfort options and help you identify a mattress that suits your preferences.

    You can request assistance through WhatsApp or arrange a guided showroom visit.