Order Processing
Orders are processed after payment confirmation.
Typical preparation timelines:
- Standard models: 5–10 business days
- Customized configurations: 10–14 business days
Processing times may vary during peak periods or promotional events.
Customers will be notified once the order is ready for dispatch.
Delivery Coverage
Moréa delivers within supported service areas. Delivery availability and timing depend on
location and logistics access.
- Delivery schedules may be coordinated with customers where applicable
- Additional charges may apply for remote areas, upper-floor access without lift, or special handling
Customers are responsible for:
- Providing accurate address details
- Ensuring safe delivery access
- Being available to receive the product
Rescheduling due to access or availability issues may incur additional charges.
Flat Shipping Rate
MORÉA West Malaysia Delivery Rates
| Region | Areas covered | Flexoll | Full-size Mattress |
|---|---|---|---|
| Batu Pahat Local | Postcode 83000 only | Free delivery | RM100 |
| Southern Region | Johor outside 83000, Melaka, Negeri Sembilan | RM150 | RM400 |
| Central Region | Kuala Lumpur, Selangor, Putrajaya | RM200 | RM500 |
| East Coast Region | Pahang, Terengganu, Kelantan | RM250 | RM550 |
| Northern Region | Perak, Pulau Pinang, Kedah, Perlis | RM200 | RM550 |
Delivery rates apply to supported locations within Peninsular Malaysia. Additional charges may apply for remote areas, islands, difficult access, staircase carrying, special handling or redelivery. Final delivery charges will be confirmed before dispatch.
Delivery Inspection
Customers should inspect products upon delivery.
If issues are observed (such as damage or incorrect items), please notify Moréa within 48 hours and provide supporting photos.
Failure to report within this timeframe may affect eligibility for resolution.
Returns Eligibility
Returns are accepted only under qualifying conditions:
Eligible
- Manufacturing defects
- Incorrect product supplied
- Approved sleep trial return (if applicable)
Not Eligible
Including but not limited to:
- Change of mattress type
- Minor aesthetic variations
- Improper handling after delivery
- Products not maintained in hygienic condition
Sleep Trial Returns
For mattresses eligible under Moréa’s 100-night trial program:
- Customers should allow a reasonable adjustment period before initiating a return
- Mattress must be clean and free from stains or damage
- One trial return per household/order may apply
Moréa reserves the right to review return request to justify the eligibility and refuse collection
if conditions are not met.
Non-Returnable Items
The following are generally non-returnable:
- Customized or made-to-order configurations
- Clearance or promotional items (if specified)
- Accessories or bedding products
Compressed Mattress Handling (Flexoll Series)
For optimal performance:
- Compressed mattresses should be unboxed within 6 months of receipt
- Delayed unsealing may affect full height recovery
This does not constitute a product defect or return basis.
Refund Processing
Approved refunds will be issued through the original payment method.
Processing timelines depend on financial institutions and payment providers.