Last updated: 17 August 2026
CONSUMER RIGHTS
Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the laws of Malaysia, including applicable consumer-protection law.
1. About these Terms
These Terms & Conditions (“Terms”) apply when you access morea.com.my (the “Website”), create an account, place an order or purchase goods from Moréa. The Website is operated by Pocketz Master Industries Sdn. Bhd. (Company No. 201601021826 (1192765-U)), trading under the Moréa brand (“Moréa”, “we”, “us” or “our”).
By using the Website or placing an order, you agree to these Terms and any policies expressly referred to in them. If you do not agree, please do not use the Website or place an order.
2. Eligibility and Account Responsibility
You must have legal capacity to enter into a contract. If you create an account, you are responsible for keeping your login details confidential and for activity carried out through your account. Please notify Moréa promptly if you become aware of unauthorised access.
3. Product Information
We take reasonable care to present product descriptions, specifications, dimensions, colours and images accurately. However:
- minor variations in colour, fabric, pattern, texture or finishing may occur;
- dimensions may vary within normal manufacturing tolerances;
- comfort and firmness are subjective and may feel different between individuals; and
- product improvements or equivalent material substitutions may be made where they do not materially reduce the product's intended quality or function.
All products are subject to availability. Product information on the Website should be read together with the applicable product page, care instructions, warranty information and order confirmation.
4. Prices, Promotions and Payment
- Prices are shown in Malaysian Ringgit unless stated otherwise.
- Delivery, access, assembly or special-handling charges may be stated separately.
- Promotions are subject to their stated period, eligibility, stock availability and other published conditions.
- An order is not confirmed until payment has been successfully processed and Moréa has accepted the order.
- Where permitted by law, Moréa may correct an obvious pricing, description or system error and may cancel the affected order. If payment has been received for a cancelled order, the amount paid will be refunded through the original payment method.
5. Orders and Customised Products
Please review your product selection, dimensions, comfort option, delivery details and customisation choices before placing an order. Made-to-order or customised products may not be cancelled, changed or returned once production has begun, except where required by law or expressly allowed under Moréa’s Return & Shipping Policy.
Moréa may decline or cancel an order where the product is unavailable, payment is not authorised, delivery cannot reasonably be completed, the order appears fraudulent, or an error materially affects the order. Any refund due will be processed through the original payment method.
6. Delivery, Access and Inspection
Order preparation, delivery coverage, shipping charges, access requirements, inspection on delivery and issue-reporting periods are set out in Moréa’s Return & Shipping Policy. Delivery dates are estimates unless Moréa expressly confirms otherwise.
You are responsible for providing accurate delivery information, ensuring safe and reasonable access to the delivery location, and arranging for an authorised person to receive the goods. Additional charges may apply for remote locations, difficult access, staircase carrying, special handling, failed delivery or redelivery where disclosed in advance and permitted by law.
7. Returns, Sleep Trial and Refunds
Returns, approved sleep-trial requests and refunds are governed by Moréa’s Return & Shipping Policy and any specific conditions shown on the relevant product page or promotion. Eligibility may depend on the product type, order configuration, product condition, hygiene, reporting period and supporting evidence.
Nothing in a sleep trial or voluntary return policy limits any remedy available to you under applicable law.
8. Mattress Limited Warranty
8.1 Scope and duration
Moréa mattresses include limited warranty protection against manufacturing defects under normal residential use. Where a mattress is advertised with Moréa’s 10-year prorated warranty, the warranty period begins on the original purchase date and remains subject to the product-specific warranty terms, proof of purchase and the exclusions below.
This limited warranty applies to the original purchaser and is not transferable, except where applicable law provides otherwise.
8.2 What may be covered
- a manufacturing defect in the mattress core or support system, including a confirmed spring-unit failure;
- a manufacturing fault in materials or workmanship; and
- significant, visible surface sagging or collapse greater than approximately 2 inches (5 cm), measured in accordance with Moréa's assessment method, where the condition is not caused by an unsuitable or unsupportive base, misuse or normal settling.
A condition is covered only if Moréa determines, after reasonable assessment, that it is a manufacturing defect within the applicable warranty period.
8.3 What is not covered
To the extent permitted by law, the limited warranty does not cover:
- normal wear and tear, natural settling of upholstery, or body impressions that do not exceed the stated threshold;
- a change of mind, an incorrect product selection, or a change in comfort or firmness preference;
- minor cosmetic or fabric-related changes arising from normal use, including pilling, loose threads, discolouration, stains or soiling, unless caused by a verified manufacturing defect;
- burns, cuts, tears, liquid or moisture damage, pest or rodent damage, mould caused by environmental conditions, or any product in an unhygienic or contaminated condition;
- damage caused by misuse, abuse, neglect, mishandling, impact, bending, folding where not intended, inappropriate cleaning, improper storage, exposure to excessive heat, sunlight, dampness or humidity;
- damage or loss of structural integrity caused by an unsuitable, damaged or unsupportive bed base or frame, or failure to follow Moréa's Care Guide;
- commercial, institutional, hospitality or other non-residential use unless Moréa agreed otherwise in writing;
- products bought from an unauthorised seller or where proof of purchase, product identification or required labels cannot reasonably be verified;
- customised, made-to-order, clearance, display, demonstration, returned, pre-owned, reconditioned or 'as-is' products where the exclusion was clearly disclosed at the time of sale, except for rights that cannot be excluded by law;
- damage occurring during transport, relocation, handling or installation not arranged by Moréa; and
- any claim that a mattress will diagnose, treat, cure or relieve a medical condition. Moréa mattresses are comfort products and are not medical devices unless expressly stated otherwise in approved product information.
8.4 Making a warranty claim
To request an assessment, contact Moréa through an official support channel and provide:
- your name, contact details and delivery address;
- proof of purchase and the original purchase date;
- the product model and available product or serial information;
- clear photographs or video showing the reported issue, the full mattress and the supporting bed base; and
- any other information reasonably required to assess the claim.
Moréa may request further evidence or arrange an inspection. Please do not send or transport a product to Moréa unless instructed to do so.
8.5 Assessment, remedy and costs
If Moréa confirms that the claim is covered, Moréa may, subject to applicable law and the product-specific warranty, repair the affected part, replace the product, or provide an equivalent substitute where the original product or material is unavailable. A replacement or repair does not restart or extend the original warranty period unless required by law or expressly confirmed in writing.
A prorated contribution may apply after the initial non-prorated period where this was disclosed as part of the applicable product warranty. Any customer contribution, inspection, collection, transport, redelivery or service charge will be explained before work proceeds. Charges will not be imposed where prohibited by law.
The warranty may be declined where the defect cannot be verified, the condition falls within an exclusion, required evidence is not provided, or the product has been altered or repaired by an unauthorised party in a way that caused or contributed to the issue.
9. Product Care
To support safe use and maintain product condition, follow Moréa’s Care Guide, including using a suitable bed base or frame, keeping the mattress clean and dry, using a mattress protector and rotating the mattress periodically where recommended. Flexoll compressed mattresses should also be unboxed and allowed to expand in accordance with the published Flexoll care instructions.
10. Events Beyond Reasonable Control
Moréa will not be responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, fire, flood, severe weather, epidemic or public-health restrictions, war, civil disturbance, government action, import or export restrictions, transport interruption, industrial action, power failure, machinery breakdown, or material and labour shortages not reasonably avoidable.
Where such an event affects an order, Moréa may reasonably extend the performance or delivery period, suspend the affected obligation, offer an alternative arrangement, or cancel the affected order. If Moréa cancels an order for this reason, any payment received for goods not supplied will be refunded. This clause does not limit rights that cannot be excluded by law.
11. Website Use and Intellectual Property
The Moréa name, logo, Website design, text, photographs, graphics and other content are owned by Moréa or used under licence. You may use the Website for personal, non-commercial shopping and information purposes only. You must not reproduce, distribute, modify, scrape, publish or commercially exploit Website content without prior written permission, except as permitted by law.
You must not misuse the Website, introduce malicious code, attempt unauthorised access, interfere with Website operation, or use the Website for unlawful or fraudulent activity.
12. Third-Party Services and Links
The Website may include links to third-party websites or use third-party payment, delivery, analytics or other services. Third parties may apply their own terms and privacy practices. Moréa is not responsible for third-party content or services outside Moréa’s reasonable control, subject to applicable law.
13. Limitation of Liability
To the extent permitted by law, Moréa is not liable for indirect, incidental or consequential loss that was not reasonably foreseeable, or for business loss arising from goods purchased for personal or household use. Where liability may lawfully be limited, Moréa’s aggregate liability arising from the affected order will not exceed the amount paid for that order.
Moréa does not exclude or limit liability where it would be unlawful to do so, including liability or consumer remedies that cannot be excluded under applicable Malaysian law.
14. Personal Data
Personal data provided through the Website or during an order, delivery, return or warranty claim will be handled in accordance with Moréa’s Privacy Policy and applicable law.
15. Changes to these Terms
Moréa may update these Terms from time to time. The updated version will be posted on the Website with a revised ‘Last updated’ date. Changes will not retrospectively remove rights that have already arisen under an accepted order, except where required by law or agreed with you.
16. Governing Law and Severability
These Terms are governed by the laws of Malaysia. Any dispute will be subject to the jurisdiction of the Malaysian courts, without limiting any right to bring a claim before the Tribunal for Consumer Claims Malaysia or another forum available under applicable law.
If any provision is found invalid or unenforceable, the remaining provisions will continue in effect. A delay or failure by Moréa to enforce a right does not waive that right.
17. Contact
For questions about these Terms, an order, return or warranty claim, contact Moréa through the official Contact Us page or email support@morea.com.my.
Pocketz Master Industries Sdn. Bhd.
PTD 5971, Jalan Sungai Suluh,
Mukim Minyak Beku,
83000 Batu Pahat, Johor, Malaysia.
PTD 5971, Jalan Sungai Suluh,
Mukim Minyak Beku,
83000 Batu Pahat, Johor, Malaysia.